by Patti Blackstaffe | Jul 17, 2009 | Business, Communication, Customer Service, Leadership, Management
It’s a tough road out there in business, one must work incredibly hard to “get somewhere” and once one arrives it can be hard to maintain the momentum it takes to remain at the top. One of the risks a company faces as they find themselves at...
by Patti Blackstaffe | Jul 10, 2009 | Business, Communication, Leadership, Management
Do you ever feel like your job is too chaotic to manage? Here is a video that will offer a little perspective and give you purposeful thought about keeping your calm when you least have the patience to do it. In fact, I have worked in the past with a few folks I...
by Patti Blackstaffe | Jun 29, 2009 | Business, Communication, Conflict, Leadership, Management, Training
Have you ever taken training or coaching where someone was working hard to gift you with gems of wisdom or a different way of looking at things? Do you know if you were truly open to the information being given? One of the most difficult situations is when a coach or...
by Patti Blackstaffe | Jun 16, 2009 | Business, Customer Service, Leadership, Management, Training
Do you ever feel like an interruption when you enter a business? Ever stand there wondering why you’re being ignored or otherwise treated like you’ve ruined their day rather than staff being excited to know their pay checks continue to arrive so long as...
by Patti Blackstaffe | Apr 24, 2009 | Business, Communication, Conflict, Customer Service, Leadership, Management, Training, Uncategorized
The thing about being an adult in an adult work world is that we’re forced to deal with many things we may find unpleasant or stressful. Communication between people takes many forms and can be interpreted in many ways. Ideally, we would live in a world where...
by Patti Blackstaffe | Mar 3, 2009 | Business, Communication, Leadership, Management, Training
In this time of economic strife and angst there is a lot going on. I don’t have to tell you much about the global economic crisis, you are being bombarded on a continual basis by the media with statistics and results that are scary and leave you uneasy. With all that...
