by Patti Blackstaffe | Dec 31, 2009 | Business, Gratitude, Leadership, Management
As the New Year approaches and the second decade begins to emerge and form itself, here are 8 wishes from me to you for 2010 and beyond. Happy New Year and the greatest of success and prosperity! I wish for you…. That your family comes first on your priority...
by Patti Blackstaffe | Oct 26, 2009 | Business, Conflict, Customer Service, Leadership, Management, Training
Ever heard an employee say, “It was only one customer, what are you so hung up about?” What if you could keep accurate metrics on the number of customers chased away by your staff? First, a little story told to me by a friend – then onto customer service metrics!! My...
by Patti Blackstaffe | Oct 21, 2009 | Business, Communication, Gratitude, Leadership, Management
What can your team trust from you? Have you ever walked into a place of employment and a co-worker seems to be having a really horrible day? They walk with their shoulders down, cannot FORCE a smile on their face and are unable to speak with much enthusiasm or energy...
by Patti Blackstaffe | Sep 21, 2009 | Business, Customer Service, Leadership, Management
For any leaders who don’t believe that Social Media is relevant to leading their teams, managing business or keeping clients happy, here is a great video you might want to watch that shows a very compelling case for the use of social media. Not a leader? That’s okay,...
by Patti Blackstaffe | Sep 14, 2009 | Business, Customer Service, Leadership, Management
Sometimes we find great leadership in the most unexpected places. This weekend we attended a wedding. It was fantastic, backdrop in the Canadian Rockies celebrated in one of the most beautiful places in the world. It was elegant, yet relaxed and the entire guest...
by Patti Blackstaffe | Jul 29, 2009 | Business, Communication, Conflict, Customer Service, Leadership, Management
This is a long one folks! I ‘ve spent WAY too much time on the phone today, but not with friends, family or clients. Instead, I’ve been on the phone with my cell phone provider, Rogers. Rogers Canada is one of the largest providers in the country alongside...
