by Patti Blackstaffe | Aug 10, 2010 | Business, Communication, Customer Service, Leadership, Management
There are some terrific examples of Customer Service out there, some we have come to expect, Zappos for one – a large organization built on providing WOW for their customer. When I am listing examples for my clients, one company would never spring to mind and that is...
by Patti Blackstaffe | Jul 28, 2010 | Business, Leadership, Management, Training
My husband is the Director of Golf at a golf club in a small community outside of the city. I sometimes help out as a temporary staff member when they have larger than usual events. I always enjoy myself and love his staff. A few weeks ago they hosted a double...
by Patti Blackstaffe | Jul 26, 2010 | Business, Conflict, Leadership, Management
“I weigh the man, not his title; ’tis not the king’s stamp can make the metal better.” ~William Wycherley I read an article this week about a Vancouver Police Officer who was caught on security video pushing down a woman with a disability and...
by Patti Blackstaffe | Jul 23, 2010 | Customer Service, Gratitude, Leadership, Management
”Here is a simple but powerful rule – always give people more than what they expect to get.” – Nelson Boswell A few weekends ago we worked out in the yard, creating a wonderful outdoor room. We’d already had a start on it last year but were missing a few...
by Patti Blackstaffe | Jul 21, 2010 | Business, Management
Do you ever hide from the world? I do, my friends recognize when I hit ‘cocoon’ mode and will make an effort to see what is up with me and have done it all my life. Why might I cocoon? There are several possible reasons… I am overwhelmed and need to put some...
by Patti Blackstaffe | Jun 30, 2010 | Communication, Conflict, Leadership, Management
There are a lot of different descriptions of what a tool-kit really is, and it’s different for everyone. Plumbers have a varied tool-kit to Electricians. Teens will need a different tool-kit than toddlers for getting through the learning curve that is teen life. ...
