by Patti Blackstaffe | Apr 24, 2009 | Business, Communication, Conflict, Customer Service, Leadership, Management, Training, Uncategorized
The thing about being an adult in an adult work world is that we’re forced to deal with many things we may find unpleasant or stressful. Communication between people takes many forms and can be interpreted in many ways. Ideally, we would live in a world where...
by Patti Blackstaffe | Apr 21, 2009 | Business, Gratitude, Leadership
April 22 is Earth Day! What are you doing about it? Are you working within a company puffed up with the promotion of its GREEN initiatives? Are your marketing materials all telling customers and prospective customers what a fantastic sustainable programme you have...
by Patti Blackstaffe | Mar 3, 2009 | Business, Communication, Leadership, Management, Training
In this time of economic strife and angst there is a lot going on. I don’t have to tell you much about the global economic crisis, you are being bombarded on a continual basis by the media with statistics and results that are scary and leave you uneasy. With all that...
by Patti Blackstaffe | Feb 18, 2009 | Business, Communication, Customer Service, Gratitude, Leadership, Management
The Lost Art of the Smile? What do you believe is the price of a smile? For customers it will often mark a return visit. For friends and family it can mean a myriad of things, depending on the situation and for strangers it can certainly add to a positive change in...
by Patti Blackstaffe | Feb 11, 2009 | Business, Communication, Customer Service, Leadership, Management
In Part 1 of this series, we were introduced to the idea of Personal Responsibility and an understanding for areas in our lives where it is best applied (everywhere). We ended with the understanding that a company cannot put full accountability measures in place in...
by Patti Blackstaffe | Jan 28, 2009 | Business, Communication, Customer Service, Leadership, Management
Part 1 We’ve heard it used in the political arena (one party requesting the other party to adopt it); we’ve heard it used in the media, and we ask why it no longer seems to exist in our society. We talk about it when we see large companies receiving government...
