by Patti Blackstaffe | Jul 29, 2009 | Business, Communication, Conflict, Customer Service, Leadership, Management
This is a long one folks! I ‘ve spent WAY too much time on the phone today, but not with friends, family or clients. Instead, I’ve been on the phone with my cell phone provider, Rogers. Rogers Canada is one of the largest providers in the country alongside...
by Patti Blackstaffe | Jul 17, 2009 | Business, Communication, Customer Service, Leadership, Management
It’s a tough road out there in business, one must work incredibly hard to “get somewhere” and once one arrives it can be hard to maintain the momentum it takes to remain at the top. One of the risks a company faces as they find themselves at...
by Patti Blackstaffe | Jul 10, 2009 | Business, Communication, Leadership, Management
Do you ever feel like your job is too chaotic to manage? Here is a video that will offer a little perspective and give you purposeful thought about keeping your calm when you least have the patience to do it. In fact, I have worked in the past with a few folks I...
by Patti Blackstaffe | Jul 5, 2009 | Culture, Customer Service, Leadership
Secret to surviving this recession! Some folks, on really busy days, will dip into a place where they least expect to be granted GREAT customer service. One of those days for me was Saturday. My Fiance and I had a function to go to that required cowboy boots (Calgary...
by Patti Blackstaffe | Jun 29, 2009 | Business, Communication, Conflict, Leadership, Management, Training
Have you ever taken training or coaching where someone was working hard to gift you with gems of wisdom or a different way of looking at things? Do you know if you were truly open to the information being given? One of the most difficult situations is when a coach or...
by Patti Blackstaffe | Jun 16, 2009 | Business, Customer Service, Leadership, Management, Training
Do you ever feel like an interruption when you enter a business? Ever stand there wondering why you’re being ignored or otherwise treated like you’ve ruined their day rather than staff being excited to know their pay checks continue to arrive so long as...
