by Patti Blackstaffe | Sep 8, 2010 | Business, Leadership, Management, Training
Yesterday, we talked about entrepreneurs and their valuable time, “A casual coffee is much like taking an hour-long leave of absence without pay.” Entrepreneurs struggle with the misconception of others that they are available unlike people in a typical...
by Patti Blackstaffe | Sep 7, 2010 | Business, Leadership, Management, Training
There appears to be a common misconception about entrepreneurs that has me fascinated. It is that they are free to be with, do for and make time available that “working people” do not have. In the last few years I have promoted that one cannot lead well until they...
by Patti Blackstaffe | Aug 20, 2010 | Business, Leadership, Management
Have you ever been shopping and some person has parked their jag up on the side-walk next to the building? The first thing I think when I see that is ‘wow, arrogant’. I love to see people find success, in fact, it is what I am all about – helping people and companies...
by Patti Blackstaffe | Aug 10, 2010 | Business, Communication, Customer Service, Leadership, Management
There are some terrific examples of Customer Service out there, some we have come to expect, Zappos for one – a large organization built on providing WOW for their customer. When I am listing examples for my clients, one company would never spring to mind and that is...
by Patti Blackstaffe | Jul 28, 2010 | Business, Leadership, Management, Training
My husband is the Director of Golf at a golf club in a small community outside of the city. I sometimes help out as a temporary staff member when they have larger than usual events. I always enjoy myself and love his staff. A few weeks ago they hosted a double...
by Patti Blackstaffe | Jul 26, 2010 | Business, Conflict, Leadership, Management
“I weigh the man, not his title; ’tis not the king’s stamp can make the metal better.” ~William Wycherley I read an article this week about a Vancouver Police Officer who was caught on security video pushing down a woman with a disability and...
