by Patti Blackstaffe | Oct 14, 2010 | Leadership, Management
Few words can describe the feelings evoked from witnessing the Chilean rescue this week. As a leadership development professional, I could not help but witnessing some lessons learned and garnered from this remarkable rescue of 33 miners. 1. Investing time, money and...
by Patti Blackstaffe | Oct 8, 2010 | Customer Service, Leadership, Training
Many jobs are confusing, if performance is based on a spreadsheet, is that what the real job is? If customers are not being served but the spreadsheet looks great, there is a disjoint between what’s expected and what’s delivered. Your head-office might...
by Patti Blackstaffe | Sep 28, 2010 | Business, Leadership, Management, Training
Think about this. The average worker may fail to exceed expectation but most often they meet evaluation. What you evaluate determines employee performance review scores – these scores determine their advancement. What they’ll work hardest to achieve is what they...
by Patti Blackstaffe | Sep 22, 2010 | Business, Conflict, Leadership, M&A, Management
If you’ve ever belonged to a company that’s been taken over through a merger or acquisition by another company, rest assured, your original Executive will change camps. Companies typically buy other companies for how the product leverages its portfolio or...
by Patti Blackstaffe | Sep 14, 2010 | Business, Communication, Leadership, M&A, Management
Mergers and Acquisitions (M&A) are an enormous effort for the companies involved. Not only are you busy putting process and financials together between two companies, every single level of the organization must take on a ‘change role’ as they begin to integrate....
by Patti Blackstaffe | Sep 13, 2010 | Business, Leadership, Management, Training
A letter to the attendant at the Esso gas station in Claresholm… I am sorry you are alone; it can be daunting to be the lone worker behind the counter of a gas station on a major highway at night. I am certain there are many rules about where you need to be to...
