by Patti Blackstaffe | Jul 17, 2009 | Business, Communication, Customer Service, Leadership, Management
It’s a tough road out there in business, one must work incredibly hard to “get somewhere” and once one arrives it can be hard to maintain the momentum it takes to remain at the top. One of the risks a company faces as they find themselves at...
by Patti Blackstaffe | Jul 5, 2009 | Culture, Customer Service, Leadership
Secret to surviving this recession! Some folks, on really busy days, will dip into a place where they least expect to be granted GREAT customer service. One of those days for me was Saturday. My Fiance and I had a function to go to that required cowboy boots (Calgary...
by Patti Blackstaffe | Jun 16, 2009 | Business, Customer Service, Leadership, Management, Training
Do you ever feel like an interruption when you enter a business? Ever stand there wondering why you’re being ignored or otherwise treated like you’ve ruined their day rather than staff being excited to know their pay checks continue to arrive so long as...
by Patti Blackstaffe | Apr 24, 2009 | Business, Communication, Conflict, Customer Service, Leadership, Management, Training, Uncategorized
The thing about being an adult in an adult work world is that we’re forced to deal with many things we may find unpleasant or stressful. Communication between people takes many forms and can be interpreted in many ways. Ideally, we would live in a world where...
by Patti Blackstaffe | Apr 1, 2009 | Business, Communication, Customer Service, Gratitude, Uncategorized
I was working with a client yesterday who is talented, driven and efficient. This client is one of those people who, if you added them to your team, would make the world a better place and get it done in half the time while managing to do it in a way that serves...
by Patti Blackstaffe | Mar 20, 2009 | Business, Communication, Customer Service, Gratitude
My last post ‘A Letter to the CEO’ drew a lot more attention than I expected! The attention was from leaders and employees alike all saying the letter beautifully highlighted common issues within most corporate life. This week I wanted to write a response...
