by Patti Blackstaffe | Jul 23, 2010 | Customer Service, Gratitude, Leadership, Management
”Here is a simple but powerful rule – always give people more than what they expect to get.” – Nelson Boswell A few weekends ago we worked out in the yard, creating a wonderful outdoor room. We’d already had a start on it last year but were missing a few...
by Patti Blackstaffe | Jun 28, 2010 | Business, Customer Service, Leadership, Management
This morning I stopped in at the Safeway bakery in Shawnessy, not too far from my home. I wanted to pick up a few decadent treats for the Staff of a non-profit charity I am involved with to thank them for a fantastic year. Providence has the kind of dedicated staff...
by Patti Blackstaffe | Jun 10, 2010 | Business, Communication, Customer Service, Gratitude, Leadership, Management
In customer service as in any other area of the business, it is in the details where we strike the defining difference between meeting our competitors on the same plane or rising above them to a level that leaves them wondering what on earth happened. I found this TED...
by Patti Blackstaffe | May 4, 2010 | Business, Customer Service, Leadership, Management, Training
Lessons From The Team Leaders somehow are given the impression they have to know all the answers and they need to be fully in charge. But I write today to prove that it is the team who can help you navigate your leadership best. We were working on a large project...
by Patti Blackstaffe | Feb 2, 2010 | Business, Communication, Customer Service, Leadership, Management
I love candied ginger; it’s spicy and sweet at the same time. I like to add it to salads and recipes. What makes it different is it doesn’t have the “jelly feel” like other sugared candies. I was thinking about that and how we tend to add sugar to more sugar all the...
