by Patti Blackstaffe | Feb 8, 2011 | Conflict, Leadership
You’re the boss, you own or are in charge of the company and it has grown a bit. You are convinced you need each and every one of the people you employ but you have a bit of a conundrum, you are getting a lot of complaints about one or two of your star employees....
by Patti Blackstaffe | Sep 22, 2010 | Business, Conflict, Leadership, M&A, Management
If you’ve ever belonged to a company that’s been taken over through a merger or acquisition by another company, rest assured, your original Executive will change camps. Companies typically buy other companies for how the product leverages its portfolio or...
by Patti Blackstaffe | Jul 26, 2010 | Business, Conflict, Leadership, Management
“I weigh the man, not his title; ’tis not the king’s stamp can make the metal better.” ~William Wycherley I read an article this week about a Vancouver Police Officer who was caught on security video pushing down a woman with a disability and...
by Patti Blackstaffe | Jun 30, 2010 | Communication, Conflict, Leadership, Management
There are a lot of different descriptions of what a tool-kit really is, and it’s different for everyone. Plumbers have a varied tool-kit to Electricians. Teens will need a different tool-kit than toddlers for getting through the learning curve that is teen life. ...
by Patti Blackstaffe | Oct 26, 2009 | Business, Conflict, Customer Service, Leadership, Management, Training
Ever heard an employee say, “It was only one customer, what are you so hung up about?” What if you could keep accurate metrics on the number of customers chased away by your staff? First, a little story told to me by a friend – then onto customer service metrics!! My...
