by Patti Blackstaffe | Apr 24, 2009 | Business, Communication, Conflict, Customer Service, Leadership, Management, Training, Uncategorized
The thing about being an adult in an adult work world is that we’re forced to deal with many things we may find unpleasant or stressful. Communication between people takes many forms and can be interpreted in many ways. Ideally, we would live in a world where...
by Patti Blackstaffe | Apr 1, 2009 | Business, Communication, Customer Service, Gratitude, Uncategorized
I was working with a client yesterday who is talented, driven and efficient. This client is one of those people who, if you added them to your team, would make the world a better place and get it done in half the time while managing to do it in a way that serves...
by Patti Blackstaffe | Mar 20, 2009 | Business, Communication, Customer Service, Gratitude
My last post ‘A Letter to the CEO’ drew a lot more attention than I expected! The attention was from leaders and employees alike all saying the letter beautifully highlighted common issues within most corporate life. This week I wanted to write a response...
by Patti Blackstaffe | Mar 9, 2009 | Business, Communication, Customer Service
Workshop: We’ve written a fictitious ‘Letter to the CEO’. This letter is written by an imaginary worker and is applicable for use across industries. We work with your team through discussion to dissect and create coaching opportunities that the...
by Patti Blackstaffe | Mar 3, 2009 | Business, Communication, Leadership, Management, Training
In this time of economic strife and angst there is a lot going on. I don’t have to tell you much about the global economic crisis, you are being bombarded on a continual basis by the media with statistics and results that are scary and leave you uneasy. With all that...
by Patti Blackstaffe | Feb 18, 2009 | Business, Communication, Customer Service, Gratitude, Leadership, Management
The Lost Art of the Smile? What do you believe is the price of a smile? For customers it will often mark a return visit. For friends and family it can mean a myriad of things, depending on the situation and for strangers it can certainly add to a positive change in...
