by Patti Blackstaffe | Oct 21, 2009 | Business, Communication, Gratitude, Leadership, Management
What can your team trust from you? Have you ever walked into a place of employment and a co-worker seems to be having a really horrible day? They walk with their shoulders down, cannot FORCE a smile on their face and are unable to speak with much enthusiasm or energy...
by Patti Blackstaffe | Aug 27, 2009 | Business, Communication, Conflict, Customer Service, Leadership, Training
Due to a busy couple of weeks I’ve neglected the blog, but feel it imperative I offer a follow-up to the Rogers cell phone story. I’d like to say my own behaviour with Rogers was of the utmost grace and decorum, but the truth is by the time I spoke with someone in...
by Patti Blackstaffe | Jul 29, 2009 | Business, Communication, Conflict, Customer Service, Leadership, Management
This is a long one folks! I ‘ve spent WAY too much time on the phone today, but not with friends, family or clients. Instead, I’ve been on the phone with my cell phone provider, Rogers. Rogers Canada is one of the largest providers in the country alongside...
by Patti Blackstaffe | Jul 17, 2009 | Business, Communication, Customer Service, Leadership, Management
It’s a tough road out there in business, one must work incredibly hard to “get somewhere” and once one arrives it can be hard to maintain the momentum it takes to remain at the top. One of the risks a company faces as they find themselves at...
by Patti Blackstaffe | Jul 10, 2009 | Business, Communication, Leadership, Management
Do you ever feel like your job is too chaotic to manage? Here is a video that will offer a little perspective and give you purposeful thought about keeping your calm when you least have the patience to do it. In fact, I have worked in the past with a few folks I...
by Patti Blackstaffe | Jun 29, 2009 | Business, Communication, Conflict, Leadership, Management, Training
Have you ever taken training or coaching where someone was working hard to gift you with gems of wisdom or a different way of looking at things? Do you know if you were truly open to the information being given? One of the most difficult situations is when a coach or...
