by Patti Blackstaffe | Jul 10, 2009 | Business, Communication, Leadership, Management
Do you ever feel like your job is too chaotic to manage? Here is a video that will offer a little perspective and give you purposeful thought about keeping your calm when you least have the patience to do it. In fact, I have worked in the past with a few folks I...
by Patti Blackstaffe | Jun 29, 2009 | Business, Communication, Conflict, Leadership, Management, Training
Have you ever taken training or coaching where someone was working hard to gift you with gems of wisdom or a different way of looking at things? Do you know if you were truly open to the information being given? One of the most difficult situations is when a coach or...
by Patti Blackstaffe | Jun 16, 2009 | Business, Customer Service, Leadership, Management, Training
Do you ever feel like an interruption when you enter a business? Ever stand there wondering why you’re being ignored or otherwise treated like you’ve ruined their day rather than staff being excited to know their pay checks continue to arrive so long as...
by Patti Blackstaffe | Apr 24, 2009 | Business, Communication, Conflict, Customer Service, Leadership, Management, Training, Uncategorized
The thing about being an adult in an adult work world is that we’re forced to deal with many things we may find unpleasant or stressful. Communication between people takes many forms and can be interpreted in many ways. Ideally, we would live in a world where...
by Patti Blackstaffe | Apr 21, 2009 | Business, Gratitude, Leadership
April 22 is Earth Day! What are you doing about it? Are you working within a company puffed up with the promotion of its GREEN initiatives? Are your marketing materials all telling customers and prospective customers what a fantastic sustainable programme you have...
by Patti Blackstaffe | Apr 14, 2009 | Business, Gratitude, Uncategorized
Of all the things from which we learn the most, experience is our greatest of teachers! There are few times a lesson will make an impression to last a lifetime unless one has experienced that lesson being handed to them on a silver platter. The thing is, what you...
