by Patti Blackstaffe | Oct 21, 2009 | Business, Communication, Gratitude, Leadership, Management
What can your team trust from you? Have you ever walked into a place of employment and a co-worker seems to be having a really horrible day? They walk with their shoulders down, cannot FORCE a smile on their face and are unable to speak with much enthusiasm or energy...
by Patti Blackstaffe | Sep 21, 2009 | Business, Customer Service, Leadership, Management
For any leaders who don’t believe that Social Media is relevant to leading their teams, managing business or keeping clients happy, here is a great video you might want to watch that shows a very compelling case for the use of social media. Not a leader? That’s okay,...
by Patti Blackstaffe | Sep 14, 2009 | Business, Customer Service, Leadership, Management
Sometimes we find great leadership in the most unexpected places. This weekend we attended a wedding. It was fantastic, backdrop in the Canadian Rockies celebrated in one of the most beautiful places in the world. It was elegant, yet relaxed and the entire guest...
by Patti Blackstaffe | Aug 27, 2009 | Business, Communication, Conflict, Customer Service, Leadership, Training
Due to a busy couple of weeks I’ve neglected the blog, but feel it imperative I offer a follow-up to the Rogers cell phone story. I’d like to say my own behaviour with Rogers was of the utmost grace and decorum, but the truth is by the time I spoke with someone in...
by Patti Blackstaffe | Jul 29, 2009 | Business, Communication, Conflict, Customer Service, Leadership, Management
This is a long one folks! I ‘ve spent WAY too much time on the phone today, but not with friends, family or clients. Instead, I’ve been on the phone with my cell phone provider, Rogers. Rogers Canada is one of the largest providers in the country alongside...
by Patti Blackstaffe | Jul 17, 2009 | Business, Communication, Customer Service, Leadership, Management
It’s a tough road out there in business, one must work incredibly hard to “get somewhere” and once one arrives it can be hard to maintain the momentum it takes to remain at the top. One of the risks a company faces as they find themselves at...
