by Patti Blackstaffe | Feb 10, 2010 | Business, Leadership
It is in modelling character that employees learn what kind of a culture they are working within. And the CEO is always the best model for defining a culture. In a phone call with a friend this morning, he shared a story from his new job. The first thing he said was,...
by Patti Blackstaffe | Feb 4, 2010 | Business, Leadership, Management, Training
A small growing child lives a lifetime in a few precious years, they feel like everything takes too darned long. Perhaps it’s because they’re always flitting and dancing and bouncing with all the excitement life has to offer. For them, everything is a new adventure...
by Patti Blackstaffe | Feb 2, 2010 | Business, Communication, Customer Service, Leadership, Management
I love candied ginger; it’s spicy and sweet at the same time. I like to add it to salads and recipes. What makes it different is it doesn’t have the “jelly feel” like other sugared candies. I was thinking about that and how we tend to add sugar to more sugar all the...
by Patti Blackstaffe | Jan 22, 2010 | Business, Communication, Leadership, Management
I just read Gary Vaynerchuk’s book “Crush It” and many of his messages resonated with me in terms of the priorities I live by as well as the priorities I ask my clients to adopt. …”love your family, work hard, live your passion” Using that as a filter for each...
by Patti Blackstaffe | Dec 31, 2009 | Business, Gratitude, Leadership, Management
As the New Year approaches and the second decade begins to emerge and form itself, here are 8 wishes from me to you for 2010 and beyond. Happy New Year and the greatest of success and prosperity! I wish for you…. That your family comes first on your priority...
by Patti Blackstaffe | Oct 26, 2009 | Business, Conflict, Customer Service, Leadership, Management, Training
Ever heard an employee say, “It was only one customer, what are you so hung up about?” What if you could keep accurate metrics on the number of customers chased away by your staff? First, a little story told to me by a friend – then onto customer service metrics!! My...
