by Patti Blackstaffe | Jul 26, 2010 | Business, Conflict, Leadership, Management
“I weigh the man, not his title; ’tis not the king’s stamp can make the metal better.” ~William Wycherley I read an article this week about a Vancouver Police Officer who was caught on security video pushing down a woman with a disability and...
by Patti Blackstaffe | Jul 21, 2010 | Business, Management
Do you ever hide from the world? I do, my friends recognize when I hit ‘cocoon’ mode and will make an effort to see what is up with me and have done it all my life. Why might I cocoon? There are several possible reasons… I am overwhelmed and need to put some...
by Patti Blackstaffe | Jun 28, 2010 | Business, Customer Service, Leadership, Management
This morning I stopped in at the Safeway bakery in Shawnessy, not too far from my home. I wanted to pick up a few decadent treats for the Staff of a non-profit charity I am involved with to thank them for a fantastic year. Providence has the kind of dedicated staff...
by Patti Blackstaffe | Jun 10, 2010 | Business, Communication, Customer Service, Gratitude, Leadership, Management
In customer service as in any other area of the business, it is in the details where we strike the defining difference between meeting our competitors on the same plane or rising above them to a level that leaves them wondering what on earth happened. I found this TED...
by Patti Blackstaffe | May 5, 2010 | Business, Gratitude, Leadership, Management
Are you a leader or a puppet master? Do you know the difference and if you do, do you know which one you are? Things to ponder for discovery! Are you creating circumstances around which your ‘power’ moves people to comply out of fear or obligation…or are you...
by Patti Blackstaffe | May 4, 2010 | Business, Customer Service, Leadership, Management, Training
Lessons From The Team Leaders somehow are given the impression they have to know all the answers and they need to be fully in charge. But I write today to prove that it is the team who can help you navigate your leadership best. We were working on a large project...
