by Patti Blackstaffe | Nov 29, 2018 | Business, Experiential Design, Service Management
We are honored today with a guest post from Roy Atkinson, a thought leader in Service Management and a mentor to many, Enjoy – Patti And now, here is Roy… While being fast in each leg of a track and field relay race is important, none of that speed matters...
by Patti Blackstaffe | Nov 6, 2018 | Business, Change Initiatives, Change Management, Culture, Innovation, Team, Training, Transformation
In ‘Frustration in your IT dept. – Part 1’, we introduced the new reality where IT is the foundation for your business and noted the emotional responses occurring within IT departments whose structures have not evolved to that awareness. Let’s begin building...
by Patti Blackstaffe | Nov 1, 2018 | Business, Change Management, Conflict, Transformation
This is the first of a two-part series on observations and information gathered from meeting with clients and from performing workshops. Part 1 is a compilation of the emotion underlying the culture of many Information Technology (IT) department teams or members...
by Walt Blackstaffe | Apr 2, 2016 | Business, Communication, Leadership
[BlogHeaderNewSub] Everyday people are witnessed doing what appears to us as totally out of the realm of what you or I might call sensible. Is There Such a Thing as Common Sense? From one’s own view point a solution might look simple because the other person...
by Patti Blackstaffe | May 27, 2015 | Business, Coaching Skills, Culture, Engagement
Yes men are the people always willing to agree with or go along with the leader for any of a number of reasons. Yes men (or women) have a reason to believe that contradicting the boss or executive is detrimental to their career. If you see this in your business, and...
by Patti Blackstaffe | May 8, 2015 | Business, Change Management, Customer Service, Leadership
Dear Criticizer, RE: Graham Sucha voted in as MLA for Calgary Shaw Both a daughter and a son in our family are restaurant managers, and I take great exception to the insinuation that restaurant managers are of a lower unqualified class of flunkies as portrayed by the...
