by Patti Blackstaffe | Jul 10, 2009 | Business, Communication, Leadership, Management
Do you ever feel like your job is too chaotic to manage? Here is a video that will offer a little perspective and give you purposeful thought about keeping your calm when you least have the patience to do it. In fact, I have worked in the past with a few folks I...
by Patti Blackstaffe | Jul 5, 2009 | Culture, Customer Service, Leadership
Secret to surviving this recession! Some folks, on really busy days, will dip into a place where they least expect to be granted GREAT customer service. One of those days for me was Saturday. My Fiance and I had a function to go to that required cowboy boots (Calgary...
by Patti Blackstaffe | Jun 29, 2009 | Business, Communication, Conflict, Leadership, Management, Training
Have you ever taken training or coaching where someone was working hard to gift you with gems of wisdom or a different way of looking at things? Do you know if you were truly open to the information being given? One of the most difficult situations is when a coach or...
by Patti Blackstaffe | Jun 16, 2009 | Business, Customer Service, Leadership, Management, Training
Do you ever feel like an interruption when you enter a business? Ever stand there wondering why you’re being ignored or otherwise treated like you’ve ruined their day rather than staff being excited to know their pay checks continue to arrive so long as...
by Patti Blackstaffe | Jun 2, 2009 | Uncategorized
Do you ever walk around your neighbourhood and wonder about the people living there? I do. I, like most, will gather a first impression about someone by how they take care of their yard. Some people have immaculate yards, some nicely maintain a yard and others,...
