by Patti Blackstaffe | Nov 29, 2018 | Business, Experiential Design, Service Management
We are honored today with a guest post from Roy Atkinson, a thought leader in Service Management and a mentor to many, Enjoy – Patti And now, here is Roy… While being fast in each leg of a track and field relay race is important, none of that speed matters...
by Patti Blackstaffe | Nov 6, 2018 | Business, Change Initiatives, Change Management, Culture, Innovation, Team, Training, Transformation
In ‘Frustration in your IT dept. – Part 1’, we introduced the new reality where IT is the foundation for your business and noted the emotional responses occurring within IT departments whose structures have not evolved to that awareness. Let’s begin building...
by Patti Blackstaffe | Nov 1, 2018 | Business, Change Management, Conflict, Transformation
This is the first of a two-part series on observations and information gathered from meeting with clients and from performing workshops. Part 1 is a compilation of the emotion underlying the culture of many Information Technology (IT) department teams or members...
by Patti Blackstaffe | Feb 5, 2018 | Change Management, Leadership, Team, Transformation
Leadership from the Mission Control Room to the Boardroom by Paul Sean Hill Review by Patti Blackstaffe If you read one book in 2018*, please read this one, especially if you have a leadership position and are tasked with leading change! Mission Control Challenges Are...
by Patti Blackstaffe | Nov 23, 2017 | Change Management, Communication, Culture, Engagement, Transformation
At last count, I have tracked approximately 136 different organizational change frameworks. Some famous and highly used, some not. It’s kind of like looking at art… Have you ever walked through a museum enjoying and admiring great artwork? Do you remember...
