by Patti Blackstaffe | Jan 21, 2009 | Business, Communication, Gratitude, Leadership, Management, Uncategorized
“A chicken doesn’t stop scratching just because worms are scarce.” ~Anonymous I love this quote, in fact this weekend on Twitter that quote received the most replies of any quote I sent out. Why? Perhaps it speaks to us about the current economic...
by Patti Blackstaffe | Jan 12, 2009 | Business, Communication, Leadership, Management, Training, Uncategorized
Are you a leader, or emerging leader in your craft or technology? It’s not enough to be very good at what you do; leadership requires a whole lot more of you. Having spent a good many years in technology, and a little more than 5 years in a global IT company, the...
by Patti Blackstaffe | Jan 3, 2009 | Business, Communication, Leadership, Management, Training, Uncategorized
You know who they are and they suck the wind right out of your sails, by the time they leave the room you are left depleted and feeling down. Energy is like that, it’s transferable and we humans are energy sponges, soaking up every ounce of energy coming our way. ...
by Patti Blackstaffe | Dec 29, 2008 | Business, Communication, Customer Service, Uncategorized
I ran across a blog today that wanted people to know that the customer is always right and while that long-held idiom may stand true for some people, it is not always the best approach. Customer service is very important, without the customer you don’t have a...
by Patti Blackstaffe | Dec 28, 2008 | Business, Communication, Customer Service, Gratitude, Leadership, Management, Uncategorized
Top Ten Lessons from 2008 It has been quite a year of change for Strategic Sense; change highlights the adaptive skills inherent in every individual and business! From the tail-end of a boom in Calgary to the significant change in business due to a recession, many...
