by Patti Blackstaffe | Dec 30, 2010 | Leadership, Management, Training
Year in Review & Global Evolution – 2010 brought with it a strong awareness in global online communities and two words truly stood out for us. Engagement and Authenticity. Some of what we observed: Social media transformed from geek-fun to mainstream as...
by Patti Blackstaffe | Oct 22, 2010 | Leadership, Management, Training
Have you ever noticed that after you buy a new car, every time you turn around you are seeing the same kind of car everywhere when they were never noticed before? This is what brain awareness does. There are so many images and things to see, our brains filter them...
by Patti Blackstaffe | Oct 8, 2010 | Customer Service, Leadership, Training
Many jobs are confusing, if performance is based on a spreadsheet, is that what the real job is? If customers are not being served but the spreadsheet looks great, there is a disjoint between what’s expected and what’s delivered. Your head-office might...
by Patti Blackstaffe | Sep 28, 2010 | Business, Leadership, Management, Training
Think about this. The average worker may fail to exceed expectation but most often they meet evaluation. What you evaluate determines employee performance review scores – these scores determine their advancement. What they’ll work hardest to achieve is what they...
by Patti Blackstaffe | Sep 13, 2010 | Business, Leadership, Management, Training
A letter to the attendant at the Esso gas station in Claresholm… I am sorry you are alone; it can be daunting to be the lone worker behind the counter of a gas station on a major highway at night. I am certain there are many rules about where you need to be to...
by Patti Blackstaffe | Sep 8, 2010 | Business, Leadership, Management, Training
Yesterday, we talked about entrepreneurs and their valuable time, “A casual coffee is much like taking an hour-long leave of absence without pay.” Entrepreneurs struggle with the misconception of others that they are available unlike people in a typical...
