by Patti Blackstaffe | May 8, 2015 | Business, Change Management, Customer Service, Leadership
Dear Criticizer, RE: Graham Sucha voted in as MLA for Calgary Shaw Both a daughter and a son in our family are restaurant managers, and I take great exception to the insinuation that restaurant managers are of a lower unqualified class of flunkies as portrayed by the...
by Patti Blackstaffe | Oct 3, 2011 | Culture, Customer Service, Leadership
”Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.” –Aristotle...
by Patti Blackstaffe | Dec 2, 2010 | Customer Service, Leadership
If you don’t use Facebook Business Pages, you may still find the lessons helpful. Strategic Sense has a division called Small Biz Creative we help start-ups and small businesses with the nuts and bolts of getting online by building Webpages, Facebook Landing...
by Patti Blackstaffe | Oct 24, 2010 | Business, Customer Service, Leadership, Management
This evening I had the pleasure of celebrating my birthday a little early by attending KOOZA by Cirque du Soleil, a gift from my kids (thanks kids). What a show – between the antics, the acrobatics and the feats of amazement, I could not help thinking about how all...
by Patti Blackstaffe | Oct 8, 2010 | Customer Service, Leadership, Training
Many jobs are confusing, if performance is based on a spreadsheet, is that what the real job is? If customers are not being served but the spreadsheet looks great, there is a disjoint between what’s expected and what’s delivered. Your head-office might...
by Patti Blackstaffe | Aug 10, 2010 | Business, Communication, Customer Service, Leadership, Management
There are some terrific examples of Customer Service out there, some we have come to expect, Zappos for one – a large organization built on providing WOW for their customer. When I am listing examples for my clients, one company would never spring to mind and that is...
