by Patti Blackstaffe | Feb 11, 2009 | Business, Communication, Customer Service, Leadership, Management
In Part 1 of this series, we were introduced to the idea of Personal Responsibility and an understanding for areas in our lives where it is best applied (everywhere). We ended with the understanding that a company cannot put full accountability measures in place in...
by Patti Blackstaffe | Jan 28, 2009 | Business, Communication, Customer Service, Leadership, Management
Part 1 We’ve heard it used in the political arena (one party requesting the other party to adopt it); we’ve heard it used in the media, and we ask why it no longer seems to exist in our society. We talk about it when we see large companies receiving government...
by Patti Blackstaffe | Jan 21, 2009 | Business, Communication, Gratitude, Leadership, Management, Uncategorized
“A chicken doesn’t stop scratching just because worms are scarce.” ~Anonymous I love this quote, in fact this weekend on Twitter that quote received the most replies of any quote I sent out. Why? Perhaps it speaks to us about the current economic...
by Patti Blackstaffe | Jan 12, 2009 | Business, Communication, Leadership, Management, Training, Uncategorized
Are you a leader, or emerging leader in your craft or technology? It’s not enough to be very good at what you do; leadership requires a whole lot more of you. Having spent a good many years in technology, and a little more than 5 years in a global IT company, the...
by Patti Blackstaffe | Jan 3, 2009 | Business, Communication, Leadership, Management, Training, Uncategorized
You know who they are and they suck the wind right out of your sails, by the time they leave the room you are left depleted and feeling down. Energy is like that, it’s transferable and we humans are energy sponges, soaking up every ounce of energy coming our way. ...
by Patti Blackstaffe | Dec 29, 2008 | Business, Communication, Customer Service, Uncategorized
I ran across a blog today that wanted people to know that the customer is always right and while that long-held idiom may stand true for some people, it is not always the best approach. Customer service is very important, without the customer you don’t have a...
