by Patti Blackstaffe | Aug 10, 2010 | Business, Communication, Customer Service, Leadership, Management
There are some terrific examples of Customer Service out there, some we have come to expect, Zappos for one – a large organization built on providing WOW for their customer. When I am listing examples for my clients, one company would never spring to mind and that is...
by Patti Blackstaffe | Jun 30, 2010 | Communication, Conflict, Leadership, Management
There are a lot of different descriptions of what a tool-kit really is, and it’s different for everyone. Plumbers have a varied tool-kit to Electricians. Teens will need a different tool-kit than toddlers for getting through the learning curve that is teen life. ...
by Patti Blackstaffe | Jun 10, 2010 | Business, Communication, Customer Service, Gratitude, Leadership, Management
In customer service as in any other area of the business, it is in the details where we strike the defining difference between meeting our competitors on the same plane or rising above them to a level that leaves them wondering what on earth happened. I found this TED...
by Patti Blackstaffe | Feb 2, 2010 | Business, Communication, Customer Service, Leadership, Management
I love candied ginger; it’s spicy and sweet at the same time. I like to add it to salads and recipes. What makes it different is it doesn’t have the “jelly feel” like other sugared candies. I was thinking about that and how we tend to add sugar to more sugar all the...
by Patti Blackstaffe | Jan 22, 2010 | Business, Communication, Leadership, Management
I just read Gary Vaynerchuk’s book “Crush It” and many of his messages resonated with me in terms of the priorities I live by as well as the priorities I ask my clients to adopt. …”love your family, work hard, live your passion” Using that as a filter for each...
