by Patti Blackstaffe | Jun 3, 2015 | Coaching Skills, Conflict, Culture, Engagement, Leadership, Management
First, a short story. Not long ago, a team we are familiar with described their experience with a difficult manager. The frustration level was such that the core team were ready to quit. Their issue? A lying Manager. The team was weary, distrustful, often cranky and...
by Patti Blackstaffe | May 27, 2015 | Business, Coaching Skills, Culture, Engagement
Yes men are the people always willing to agree with or go along with the leader for any of a number of reasons. Yes men (or women) have a reason to believe that contradicting the boss or executive is detrimental to their career. If you see this in your business, and...
by Patti Blackstaffe | May 22, 2015 | Change Management, Communication, Team Building
What the Show ‘Covert Affairs’ Can Teach Leaders. Covert affairs is a spy show about CIA operatives. A few years ago I learned a hard lesson when I failed to ask a very important question while media were gathered around a significant event; “What’s the protocol?”...
by Patti Blackstaffe | May 15, 2015 | Change Management, Communication, Culture, Engagement
Change Management (CM) is quite the buzz word in business lately – everyone knows they need it, but few organizations truly understand the science or the way to go about leading and managing change for their organization. Many companies are still fixated with tossing...
by Patti Blackstaffe | May 8, 2015 | Business, Change Management, Customer Service, Leadership
Dear Criticizer, RE: Graham Sucha voted in as MLA for Calgary Shaw Both a daughter and a son in our family are restaurant managers, and I take great exception to the insinuation that restaurant managers are of a lower unqualified class of flunkies as portrayed by the...
