by Patti Blackstaffe | Jan 3, 2009 | Management
You know who they are and they suck the wind right out of your sails, by the time they leave the room you are left depleted and feeling down. Energy is like that, it’s transferable and we humans are energy sponges, soaking up every ounce of energy coming our way. ...
by Patti Blackstaffe | Jan 3, 2009 | Business, Communication, Leadership, Management, Training, Uncategorized
You know who they are and they suck the wind right out of your sails, by the time they leave the room you are left depleted and feeling down. Energy is like that, it’s transferable and we humans are energy sponges, soaking up every ounce of energy coming our way. ...
by Patti Blackstaffe | Dec 30, 2008 | Gratitude, Leadership
Farewell to 2008. Welcome, 2009. It was a fantastic year this year, much learned and great beginnings for my entire family. I wanted a chance to share a little story with you. We had a very different Christmas this year, as a family we pledged not to buy presents for...
by Patti Blackstaffe | Dec 29, 2008 | Business, Communication, Customer Service, Uncategorized
I ran across a blog today that wanted people to know that the customer is always right and while that long-held idiom may stand true for some people, it is not always the best approach. Customer service is very important, without the customer you don’t have a...
by Patti Blackstaffe | Dec 28, 2008 | Business, Communication, Customer Service, Gratitude, Leadership, Management, Uncategorized
Top Ten Lessons from 2008 It has been quite a year of change for Strategic Sense; change highlights the adaptive skills inherent in every individual and business! From the tail-end of a boom in Calgary to the significant change in business due to a recession, many...
