by Patti Blackstaffe | Sep 13, 2010 | Business, Leadership, Management, Training
A letter to the attendant at the Esso gas station in Claresholm… I am sorry you are alone; it can be daunting to be the lone worker behind the counter of a gas station on a major highway at night. I am certain there are many rules about where you need to be to...
by Patti Blackstaffe | Sep 8, 2010 | Business, Leadership, Management, Training
Yesterday, we talked about entrepreneurs and their valuable time, “A casual coffee is much like taking an hour-long leave of absence without pay.” Entrepreneurs struggle with the misconception of others that they are available unlike people in a typical...
by Patti Blackstaffe | Sep 7, 2010 | Business, Leadership, Management, Training
There appears to be a common misconception about entrepreneurs that has me fascinated. It is that they are free to be with, do for and make time available that “working people” do not have. In the last few years I have promoted that one cannot lead well until they...
by Patti Blackstaffe | Aug 20, 2010 | Business, Leadership, Management
Have you ever been shopping and some person has parked their jag up on the side-walk next to the building? The first thing I think when I see that is ‘wow, arrogant’. I love to see people find success, in fact, it is what I am all about – helping people and companies...
by Patti Blackstaffe | Aug 10, 2010 | Business, Communication, Customer Service, Leadership, Management
There are some terrific examples of Customer Service out there, some we have come to expect, Zappos for one – a large organization built on providing WOW for their customer. When I am listing examples for my clients, one company would never spring to mind and that is...
