by Patti Blackstaffe | Oct 3, 2011 | Culture, Customer Service, Leadership
”Excellence is an art won by training and habituation. We do not act rightly because we have virtue or excellence, but we rather have those because we have acted rightly. We are what we repeatedly do. Excellence, then, is not an act but a habit.” –Aristotle...
by Patti Blackstaffe | Sep 26, 2011 | Engagement, Leadership
I know a person who has an opinion about everyone. It is interesting and sometimes comedic to listen to because the focus is always about how others should speak, act, and live. I find these opinions even more comedic because they come from someone who has a...
by Patti Blackstaffe | Sep 5, 2011 | Conflict, Gratitude
Sadness over the suicide of Trey Pennington on Sunday September 4, 2011. I did not know Trey personally, only via our social media channels. He was one of those individuals to whom people looked up to, a mentor who knew the right way to say things, how to get his...
by Patti Blackstaffe | Jul 12, 2011 | Gratitude, Leadership
Do you keep a file that holds all of the awards, recognition and comments made to you about your performance? I do. I keep everything written about my performance by the companies for whom I have worked in addition to the customers and clients I have served and I...
by Patti Blackstaffe | Jun 21, 2011 | Conflict, Leadership
“Forgiveness has nothing to do with absolving a criminal of his crime. It has everything to do with relieving oneself of the burden of being a victim–letting go of the pain and transforming oneself from victim to survivor.” ~C.R. Strahan Observation...
