by Patti Blackstaffe | Oct 31, 2008 | Communication, Leadership, Management
Have you ever played hockey or are you an avid spectator? I ask this, because they offer two completely different perspectives. When you play hockey you know you need to make the puck go to the opposite end of the ice from your goal, but in order to make that happen...
by Patti Blackstaffe | Oct 23, 2008 | Leadership, Management
My Fridge died this month. It’s of far less significance to those of you who suffer very real and very devastating loss, but in the spirit of convenience and comfort – it was a considerable pain in the neck! What does this have to do with the current market? Read...
by Patti Blackstaffe | Oct 14, 2008 | Communication, Leadership, Management
On the weekend, one of the rare occasions I watch television, I turned the TV on for noise and tuned in to a show about a fellow who fixes do-it-yourself renovation disasters for people. The woman he came to save had taken a skill saw and cut a window into a wall...
by Patti Blackstaffe | Oct 2, 2008 | Customer Service, Leadership, Management
Who in an organization is responsible for management and leadership? What on earth does that have to do with paper towels? The other day I stopped at a well-known coffee chain to do some work. I was between meetings with an hour to spare and no desire to waste gas...
