by Patti Blackstaffe | Apr 1, 2009 | Business, Communication, Customer Service, Gratitude, Uncategorized
I was working with a client yesterday who is talented, driven and efficient. This client is one of those people who, if you added them to your team, would make the world a better place and get it done in half the time while managing to do it in a way that serves...
by Patti Blackstaffe | Mar 20, 2009 | Business, Communication, Customer Service, Gratitude
My last post ‘A Letter to the CEO’ drew a lot more attention than I expected! The attention was from leaders and employees alike all saying the letter beautifully highlighted common issues within most corporate life. This week I wanted to write a response...
by Patti Blackstaffe | Feb 18, 2009 | Business, Communication, Customer Service, Gratitude, Leadership, Management
The Lost Art of the Smile? What do you believe is the price of a smile? For customers it will often mark a return visit. For friends and family it can mean a myriad of things, depending on the situation and for strangers it can certainly add to a positive change in...
by Patti Blackstaffe | Jan 21, 2009 | Business, Communication, Gratitude, Leadership, Management, Uncategorized
“A chicken doesn’t stop scratching just because worms are scarce.” ~Anonymous I love this quote, in fact this weekend on Twitter that quote received the most replies of any quote I sent out. Why? Perhaps it speaks to us about the current economic...
by Patti Blackstaffe | Dec 30, 2008 | Gratitude, Leadership
Farewell to 2008. Welcome, 2009. It was a fantastic year this year, much learned and great beginnings for my entire family. I wanted a chance to share a little story with you. We had a very different Christmas this year, as a family we pledged not to buy presents for...
by Patti Blackstaffe | Dec 28, 2008 | Business, Communication, Customer Service, Gratitude, Leadership, Management, Uncategorized
Top Ten Lessons from 2008 It has been quite a year of change for Strategic Sense; change highlights the adaptive skills inherent in every individual and business! From the tail-end of a boom in Calgary to the significant change in business due to a recession, many...
