by Patti Blackstaffe | Jun 10, 2010 | Business, Communication, Customer Service, Gratitude, Leadership, Management
In customer service as in any other area of the business, it is in the details where we strike the defining difference between meeting our competitors on the same plane or rising above them to a level that leaves them wondering what on earth happened. I found this TED...
by Patti Blackstaffe | May 5, 2010 | Business, Gratitude, Leadership, Management
Are you a leader or a puppet master? Do you know the difference and if you do, do you know which one you are? Things to ponder for discovery! Are you creating circumstances around which your ‘power’ moves people to comply out of fear or obligation…or are you...
by Patti Blackstaffe | Dec 31, 2009 | Business, Gratitude, Leadership, Management
As the New Year approaches and the second decade begins to emerge and form itself, here are 8 wishes from me to you for 2010 and beyond. Happy New Year and the greatest of success and prosperity! I wish for you…. That your family comes first on your priority...
by Patti Blackstaffe | Oct 21, 2009 | Business, Communication, Gratitude, Leadership, Management
What can your team trust from you? Have you ever walked into a place of employment and a co-worker seems to be having a really horrible day? They walk with their shoulders down, cannot FORCE a smile on their face and are unable to speak with much enthusiasm or energy...
by Patti Blackstaffe | Apr 21, 2009 | Business, Gratitude, Leadership
April 22 is Earth Day! What are you doing about it? Are you working within a company puffed up with the promotion of its GREEN initiatives? Are your marketing materials all telling customers and prospective customers what a fantastic sustainable programme you have...
by Patti Blackstaffe | Apr 14, 2009 | Business, Gratitude, Uncategorized
Of all the things from which we learn the most, experience is our greatest of teachers! There are few times a lesson will make an impression to last a lifetime unless one has experienced that lesson being handed to them on a silver platter. The thing is, what you...
