by Patti Blackstaffe | Nov 29, 2018 | Business, Experiential Design, Service Management
We are honored today with a guest post from Roy Atkinson, a thought leader in Service Management and a mentor to many, Enjoy – Patti And now, here is Roy… While being fast in each leg of a track and field relay race is important, none of that speed matters...
by Patti Blackstaffe | Jul 10, 2017 | Change Initiatives, Change Management, Experiential Design, Leadership, Transformation
The point in the image to the left is clear about human experience: What you design for people, and the experience they prefer are often two separate things. In change management, this is significant, because when change rolls out to the organization, utilization is...
