by Patti Blackstaffe | Dec 6, 2008 | Business, Communication, Customer Service, Gratitude, Leadership
Most of us who blog understand how small the world can be, we’ve offered across-the-world acknowledgement for each other’s work, we have been blessed with global collaboration and we have been given the opportunity to share with others on a significant scale. The...
by Patti Blackstaffe | Nov 27, 2008 | Customer Service, Gratitude, Leadership
In Canada we celebrate our Thanksgiving in October, it seems to me that living here and celebrating at an earlier date affords me the time to “work-into” my Christmas planning. For many in the United States, the immediate days following the Thanksgiving...
by Patti Blackstaffe | Nov 21, 2008 | Communication, Customer Service, Leadership, Management
I was recently in a local cafe – great spot, wonderful food, family owned. As I was sitting and having a coffee and a fantastic breakfast, a couple entered who were led to a small table for two. The woman (customer) asked if they could please sit at a table...
by Patti Blackstaffe | Oct 2, 2008 | Customer Service, Leadership, Management
Who in an organization is responsible for management and leadership? What on earth does that have to do with paper towels? The other day I stopped at a well-known coffee chain to do some work. I was between meetings with an hour to spare and no desire to waste gas...
