by Patti Blackstaffe | Mar 9, 2009 | Business, Communication, Customer Service
Workshop: We’ve written a fictitious ‘Letter to the CEO’. This letter is written by an imaginary worker and is applicable for use across industries. We work with your team through discussion to dissect and create coaching opportunities that the...
by Patti Blackstaffe | Feb 18, 2009 | Business, Communication, Customer Service, Gratitude, Leadership, Management
The Lost Art of the Smile? What do you believe is the price of a smile? For customers it will often mark a return visit. For friends and family it can mean a myriad of things, depending on the situation and for strangers it can certainly add to a positive change in...
by Patti Blackstaffe | Feb 11, 2009 | Business, Communication, Customer Service, Leadership, Management
In Part 1 of this series, we were introduced to the idea of Personal Responsibility and an understanding for areas in our lives where it is best applied (everywhere). We ended with the understanding that a company cannot put full accountability measures in place in...
by Patti Blackstaffe | Jan 28, 2009 | Business, Communication, Customer Service, Leadership, Management
Part 1 We’ve heard it used in the political arena (one party requesting the other party to adopt it); we’ve heard it used in the media, and we ask why it no longer seems to exist in our society. We talk about it when we see large companies receiving government...
by Patti Blackstaffe | Dec 29, 2008 | Business, Communication, Customer Service, Uncategorized
I ran across a blog today that wanted people to know that the customer is always right and while that long-held idiom may stand true for some people, it is not always the best approach. Customer service is very important, without the customer you don’t have a...
by Patti Blackstaffe | Dec 28, 2008 | Business, Communication, Customer Service, Gratitude, Leadership, Management, Uncategorized
Top Ten Lessons from 2008 It has been quite a year of change for Strategic Sense; change highlights the adaptive skills inherent in every individual and business! From the tail-end of a boom in Calgary to the significant change in business due to a recession, many...
