by Patti Blackstaffe | May 22, 2015 | Change Management, Communication, Team Building
What the Show ‘Covert Affairs’ Can Teach Leaders. Covert affairs is a spy show about CIA operatives. A few years ago I learned a hard lesson when I failed to ask a very important question while media were gathered around a significant event; “What’s the protocol?”...
by Patti Blackstaffe | May 15, 2015 | Change Management, Communication, Culture, Engagement
Change Management (CM) is quite the buzz word in business lately – everyone knows they need it, but few organizations truly understand the science or the way to go about leading and managing change for their organization. Many companies are still fixated with tossing...
by Patti Blackstaffe | May 8, 2015 | Business, Change Management, Customer Service, Leadership
Dear Criticizer, RE: Graham Sucha voted in as MLA for Calgary Shaw Both a daughter and a son in our family are restaurant managers, and I take great exception to the insinuation that restaurant managers are of a lower unqualified class of flunkies as portrayed by the...
by Patti Blackstaffe | Apr 19, 2015 | Change Management
Congratulations to Walter Blackstaffe, one of our founders, for his induction into the Canadian Ski Alliance, Alberta Region Hall of Fame. We are extremely Proud of Walter and happy to see his talent recognized. Walter has taught skiing all over Canada and in...
by Patti Blackstaffe | Jan 14, 2015 | Change Management, Culture, Leadership, Transformation
Many businesses going through a transformation do so for two reasons: 1. Their business is struggling and they need to stop the bleeding. 2. Their leadership is intent on maintaining a continual path to improvement and growth as they remain competitive. The latter...
by Patti Blackstaffe | Dec 18, 2014 | Change Initiatives, Change Management, Communication, Executive Agenda, M&A
In a nicely written post titled, “Resistance is Not Futile” by Jon Tveten about managing resistance, he indicates the C-level suite is often surprized by the resistance to change. To quote Jon; “How could people not be falling in love with their brilliant new...
