by Patti Blackstaffe | Oct 14, 2008 | Communication, Leadership, Management
On the weekend, one of the rare occasions I watch television, I turned the TV on for noise and tuned in to a show about a fellow who fixes do-it-yourself renovation disasters for people. The woman he came to save had taken a skill saw and cut a window into a wall...
by Patti Blackstaffe | Oct 2, 2008 | Customer Service, Leadership, Management
Who in an organization is responsible for management and leadership? What on earth does that have to do with paper towels? The other day I stopped at a well-known coffee chain to do some work. I was between meetings with an hour to spare and no desire to waste gas...
by Patti Blackstaffe | Sep 29, 2008 | Leadership
My Fridge died Saturday night. It’s of far less significance to those of you who suffer very real and very devastating loss, but in the spirit of convenience and comfort – it was a considerable pain in the neck! What does this have to do with the current market? ...
