by Patti Blackstaffe | Nov 21, 2008 | Communication, Customer Service, Leadership, Management
I was recently in a local cafe – great spot, wonderful food, family owned. As I was sitting and having a coffee and a fantastic breakfast, a couple entered who were led to a small table for two. The woman (customer) asked if they could please sit at a table...
by Patti Blackstaffe | Nov 13, 2008 | Leadership, Management
I am going to begin this post by letting you know that we work with many fantastic leaders who really care about their people. You know the ones, these are folks who truly want to be great leaders, their staff loves them and they’re doing most of the right things to...
by Patti Blackstaffe | Nov 7, 2008 | Communication, Leadership, Management
I’d like to contribute this blog to asking what you are doing on Remembrance Day. For my subscribers outside of Canada, this is the day to commemorate the sacrifices of members of the armed forces and of civilians in times of war. Observed on November 11, (next...
by Patti Blackstaffe | Oct 31, 2008 | Communication, Leadership, Management
Have you ever played hockey or are you an avid spectator? I ask this, because they offer two completely different perspectives. When you play hockey you know you need to make the puck go to the opposite end of the ice from your goal, but in order to make that happen...
by Patti Blackstaffe | Oct 23, 2008 | Leadership, Management
My Fridge died this month. It’s of far less significance to those of you who suffer very real and very devastating loss, but in the spirit of convenience and comfort – it was a considerable pain in the neck! What does this have to do with the current market? Read...
